8f88's Privacy Policy

8f88 (referred to hereinafter as "we", "our", or "the platform") is committed to providing a safe and reliable online gaming environment for players in Bangladesh. We believe that your privacy is a fundamental right, and we give that right the utmost respect.

This privacy policy explains what information we collect about you, why we collect it, and how we use and protect it when you use the 8f88 website (8f88.mom), open an account, play our games, or use any of our services.

By using our platform, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our platform and contact our support team.

2.1 — Information You Provide Directly

When you register an account on 8f88 or contact us, you voluntarily provide the following information:

• Full name and date of birth (for age verification — minimum 21 years old)
• Email address and mobile number
• Password (stored in encrypted form — never in plain text)
• Payment information: bKash number, Nagad number, Rocket number, or bank account details
• Documents required for identity verification (e.g., national identity card — where applicable)
• Contact details provided when submitting a support request

2.2 — Automatically Collected Information

While you use 8f88, our systems automatically collect certain technical information:

• Device type, operating system, and browser version
• IP address and geographic location (down to country and city level)
• Login date, time, and session duration
• Gaming activity: games played, bet amounts, win/loss history
• Transaction history: deposits, withdrawals, bonus usage
• Information collected through cookies and similar tracking technologies
• Referral source (which link or source you came from to reach the site)

2.3 — Information Received from Third Parties

In some cases we may also receive information from the following sources:

• Payment processors (bKash, Nagad, Rocket, banks) — to verify transaction status
• Fraud prevention and identity verification service providers
• Game providers — information relating to gaming activity

8f88 uses your information only for lawful and legitimate purposes. The main reasons we use your data are outlined below:

3.1 — Providing and Managing Services

• Creating, verifying, and managing your account
• Enabling you to play games and storing results
• Processing financial transactions — completing deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer
• Managing bonuses and promotional offers (such as a welcome bonus of up to ৳5,000)
• Managing the VIP program (Bronze, Silver, Gold tiers)
• Providing customer support — via live chat and email ([email protected])

3.2 — Ensuring Security and Compliance

• Verifying account age (minimum 21 years old)
• Preventing fraud, money laundering, and other illegal activity
• Detecting and preventing multiple accounts
• Monitoring system security and addressing cyber threats
• Analyzing usage patterns to ensure responsible gaming

3.3 — Improvement and Personalization

• Recommending games based on your preferences
• Improving platform performance
• Identifying and resolving technical issues
• Tailoring the experience to your language and regional preferences

3.4 — Communication

• Sending important account notifications and updates
• Sending transaction confirmation messages
• Sharing relevant promotional information subject to your consent
• Responding to support requests

4.1 — What Are Cookies?

Cookies are small text files that your browser stores on your device when you visit our website. They help recognize you on your next visit and improve your experience.

4.2 — What Types of Cookies Do We Use?

• Essential cookies: Required for login sessions, security verification, and core platform functionality. These cannot be disabled.
• Functional cookies: Used to remember your preferences (such as language).
• Analytics cookies: For analyzing platform usage and making improvements — consent is required.
• Security cookies: Used to prevent fraud and ensure secure transactions.

4.3 — Cookie Controls

You can disable cookies from your browser settings. Please note, however, that disabling essential cookies may cause many important features of 8f88 to stop working properly.

8f88 never sells your personal information or provides it to third parties for commercial purposes. However, we may share information in the following limited circumstances:

5.1 — Service Provider Partners

• Payment processors: bKash, Nagad, Rocket, and associated banks — only the information necessary to complete transactions
• Game providers: Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and other providers — for managing gaming activity
• Identity verification services: Trusted third parties for confirming age and identity
• Technology infrastructure: Cloud hosting and cybersecurity service providers

Strict confidentiality agreements are in place when sharing information with these partners.

5.2 — Legal Obligations

We may be legally required to provide information to authorities under a court order, a lawful request from an investigating body, or applicable law. In such situations, only the necessary information is provided.

5.3 — Business Restructuring

In the event of a company merger, acquisition, or asset sale, user information may be transferred. You will be notified in advance in such cases, and protection under this privacy policy will continue to apply.

8f88 has adopted modern technical and organizational safeguards to ensure the security of your personal and financial information:

6.1 — Technical Safeguards

• SSL/TLS encryption: All communication between your browser and our servers is fully encrypted
• Password hashing: Your password is never stored in plain text — industry-standard hashing algorithms are used
• Two-Factor Authentication: Available for additional account security
• Firewall and intrusion detection: Active 24/7 to prevent unauthorized access
• Data backups: Regular backups in a secure, encrypted environment

6.2 — Organizational Safeguards

• Only authorized staff have access to personal information, and only where necessary
• All staff are bound by strict confidentiality agreements
• Regular security training and assessments are conducted
• System access logs are reviewed on a regular basis

6.3 — Your Role

Alongside our security measures, your own vigilance is also important:

• Use a strong and unique password
• Do not share your login details with anyone else
• Log out after your session on public or shared devices
• Notify us immediately if you notice any suspicious activity

8f88 retains your information only for as long as necessary to provide services, meet legal obligations, or serve legitimate business purposes.

7.1 — Active Account Data

All profile information, transaction history, and gaming activity data are retained for as long as your account remains active.

7.2 — Inactive or Closed Accounts

Even if an account is closed or has been inactive for a long period, financial and identity-related information will be retained for the period required under applicable law and financial regulations. Once that period has passed, the data will be securely deleted or anonymized.

7.3 — Special Circumstances

If a dispute, investigation, or legal proceeding is ongoing, the relevant data will be retained until that process is concluded.

As a user of 8f88, you have the following rights over your own information:

• Access: You may request to know what information we hold about you.
• Rectification: You have the right to request the correction of inaccurate or incomplete information.
• Erasure: In certain circumstances you may request that your information be deleted. However, some data may need to be retained due to legal obligations.
• Objection: You may object to your information being used for marketing purposes.
• Withdrawal of Consent: You have the right to withdraw consent previously given for optional data processing.
• Portability: Where applicable, you may receive a copy of your information in a structured format.

8f88 is for users aged 21 and above only. We do not knowingly collect any personal information from minors. An age verification process is strictly followed during account registration.

If we are informed that a minor has created an account, we will immediately close that account and delete the related information. If you have any information regarding this, please notify us at [email protected].

Parents and guardians are requested to monitor minors' device usage and enable parental controls where necessary.

8f88 may revise and update this privacy policy from time to time as needed. If significant changes are made to the policy, we will:

• Post a clear notice on the website
• Notify registered users via email
• Update the "Last Updated" date at the top of the page

Continued use of the platform after the updated policy is published will be considered your acceptance of the revised policy. Therefore, it is recommended that you review this page from time to time.